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Frequently Asked Questions

DELIVERY INFORMATION

Delivery Options
Delivery Rates
Delivery countries

DISPATCH INFORMATION

Availability Guide
Estimated Delivery Times
Partial Shipments
Pre-orders

PROBLEM WITH A DELIVERY

Where is my Order?

REFUNDS AND CANCELLATIONS

Returns Policy
Cancel your order
Return item(s)
Return a Wrong Item
Damaged or Defective Item(s)
Exchange an Item
How to find your Order Number

PAYMENT OPTIONS

What payment methods are available?
Security of payments

VAT

Do I have to pay VAT? – customers within the EU
Do I have to pay VAT? – customers outside the EU

BRUNO MARS FAN CLUB FAQS (REGISTRATION AND USAGE)

How do I register for the Bruno Mars Fan club?
I didn’t receive a confirmation e-mail
Why do I have to register on brunomars.com as well?
Why do I have to click on “Become a Member”, if I have already paid for the membership in the online store?
Where can I find the exclusive membership area?
Can I switch the language of the fan club?

DOWNLOADS

How do I download my order?
How long will the files take to download?
My download link doesn’t work / freezes / crashes
Why will my file not play?
How many times can I download my purchase?
What Format do you sell in?
What is a ZIP file?
Are digital download products refundable?
Can I download my order on my phone / tablet?

WEBSITE QUERIES

How do I sign up for the newsletter?
How do I change my password / details?
Signed Products

GENERAL INFORMATION

Clothing Size Guide
Contact Us

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