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Frequently Asked Questions

DELIVERY INFORMATION

Delivery Options
Delivery Rates
Delivery countries

DISPATCH INFORMATION

Availability Guide
Estimated Delivery Times
Partial Shipments
Pre-orders

PROBLEM WITH A DELIVERY

Where is my Order?

REFUNDS AND CANCELLATIONS

Returns Policy
Cancel your order
Return item(s)
Return a Wrong Item
Damaged or Defective Item(s)
Exchange an Item
How to find your Order Number

PAYMENT OPTIONS

What payment methods are available?
Security of payments

VAT

Do I have to pay VAT? – customers within the EU
Do I have to pay VAT? – customers outside the EU

BRUNO MARS FAN CLUB FAQS (REGISTRATION AND USAGE)

How do I register for the Bruno Mars Fan club?
I didn’t receive a confirmation e-mail
Why do I have to register on brunomars.com as well?
Why do I have to click on “Become a Member”, if I have already paid for the membership in the online store?
Where can I find the exclusive membership area?
Can I switch the language of the fan club?

DOWNLOADS

How do I download my order?
How long will the files take to download?
My download link doesn’t work / freezes / crashes
Why will my file not play?
How many times can I download my purchase?
What Format do you sell in?
What is a ZIP file?
Are digital download products refundable?
Can I download my order on my phone / tablet?

DOWNLOADING HD AUDIO

DOWNLOADING HD AUDIO FILES FAQ
Where is the Downloads section in my Web Browser?
Why isn't my download working?

HD AUDIO FAQ

What is HD Audio?
What are the differences between a FLAC and an MP3 file?
How do I play HD audio files?
Can I play HD audio on my iPod or other personal media player?
How do I play HD Audio files in iTunes?
Can I convert my HD Audio FLAC files to MP3 files?

WEBSITE QUERIES

How do I sign up for the newsletter?
How do I change my password / details?
Signed Products

GENERAL INFORMATION

Clothing Size Guide
Contact Us

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