The following delivery options are available on our webstores:

Standard Mail: The cost of delivery for an order varies depending upon weight and size of the product(s) chosen and the country it is being delivered to. The estimated delivery time for Europe is 1-7 business days, USA / Canada 7-21 business days and to the rest of the world: 7-30 business days.

Recorded Delivery: The cost of delivery for an order varies depending upon weight and size of the product(s) chosen and the country it is being delivered to. The estimated delivery time for Europe is 1-7 business days, USA / Canada: 7-21 business days and to the rest of the world: 7-30 business days.

Courier: The cost of delivery for an order varies depending upon weight and size of the product(s) chosen and the country it is being delivered to. The estimated delivery time for UK is 2-3 business days, rest of Europe 1-3 business days and to the rest of world: 7-10 business days. Courier orders are tracked and all tracking information will be added to your store profile under the 'My Account' heading once the order is actually dispatched.

Free shipping: Selected products are free of shipment. The estimated delivery time is 1-7 business days after dispatch.

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The cost of delivery (including picking and packing of the item(s) in the warehouse, and postage charge) for a particular order depends upon the weight and size of the product(s) chosen, the country it is being delivered to and the delivery method chosen.

You will be shown the precise delivery cost once you have selected your delivery method and you have stated your delivery country on the Order Summary page.

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In Stock: The product is available and is ready for dispatch within 1 business day

Out stock: The product is out of stock and currently not available.

Pre-Order: A pre-order is an order placed for a product which has not yet been released. You can find the product release date alongside the product in store.

We offer pre-orders to make sure that you can reserve your copy of the product before the actual release. We will then endeavour prompt delivery to you on date of release providing you have placed your order enough in advance.

On Backorder: The product is currently out of stock but will be replenished. As soon as we have received new stock we will ship your order. Usually we will receive new stock for an 'On Backorder' product within 4 weeks.

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Standard Mail / Recorded Delivery
Europe: 1-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days

Courier Delivery
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days

Please note: If your order contains a pre-order item, all your items will be dispatched to arrive in line with the pre-order's release date. All items in one order are shipped together, we do not offer partial shipment.

* This is a guide only and delivery times should not be understood as guaranteed.

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If your order contains a pre-order item, all your items will be dispatched to arrive in line with the pre-order's release date. All items in one order are shipped together, we do not offer partial shipment.

If your order contains a product(s) which is currently not in stock we will only dispatch your order once all products are available.

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A pre-order is an order placed for a product which has not yet been released. You can find the product release date alongside the product in store.

We offer pre-orders to make sure that you can reserve your copy of the product before the actual release. We will then endeavour prompt delivery to you on date of release providing you have placed your order enough in advance.

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- Pre-Orders: If your order contains a pre-order item, all your items will be dispatched to arrive in line with the pre-order's release date. All items in one order are shipped together, we do not offer partial shipment.

- Out of Stock item: If your order contains a product which is currently not in stock we will only dispatch your order once all products are available.

- Stock Delay: A delay from the supplier/manufacturer for one or more of your items which may have held up the dispatch of your order

- At your local Post Office: Your order has in fact been dispatched but the postal service/courier could not find or deliver your package (e.g. if you weren't at home to receive it or sign for it). Please check for a delivery card from the post office in your mail box. The postal service will attempt to deliver your package three times. After this the package will be send back to our warehouse and your order will be cancelled and you will be refunded. If you still want the items, you will have to place a new order.

- Incorrect Delivery Address: If your delivery address was entered incorrectly during checkout and the postal service cannot find your address the package will be sent back to our warehouse and your order will be cancelled and you will be refunded. Please also check your email (and SPAM folder) in case Customer Services have already emailed you about a problem with your delivery or a delay to the dispatch of your order and the likely new dispatch date.

Please also check your email (and SPAM folder) in case Customer Services have already emailed you about a problem with your delivery or a delay to the dispatch of your order and the likely new dispatch date.

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With the exception of downloads, fan club subscriptions and tickets, you have a right to cancel your purchase of Product(s) from the Site within one month of the date on which you received such Product(s) and receive a refund as set out below. To exercise your right to cancel, you may (i) notify us at customerserviceteam@warnerartists.net within one month of receipt of your Product(s), or (ii) return your Product(s) to us at the following address within one month of receipt of your Product(s):

Arvato Return Center
Goods Receiving Dept. 1100
Osnabrücker Landstrasse 20
33335 Gütersloh
Germany

In the event that we do not receive your returned Product(s) within thirty (30) days of the later of (i) the date you notified us of your cancellation and (ii) the date you received your Product(s), the deemed date of receipt will be the date of the post-mark on the packaging of your returned Product(s). We will not be responsible for the costs of such return, unless the value of your returned Products is EUR 40 (GBP 40) or more, in which case the Products may be returned at our risk and expense. We retain the right to deduct a reasonable sum from your refund should (a) you not return your Product(s) or (b) the condition of the Product(s) you return result in a reduced value of the Product(s) in comparison to their original condition. Such deductions will not be made if the loss in value is caused by examining the Product(s) as would be possible in a retail shop or by reasonably using the Product(s) for their intended purpose.

You have no right of cancellation in the event that you have unsealed (i.e. opened) audio or video Products received from us. Tickets and downloads purchased are non-refundable and non-exchangeable.

Occasionally, technical problems may delay or prevent delivery of a purchased Product. In the event that you receive a defective physical Product, we recommend that you contact our Returns Center at customerserviceteam@warnerartists.net. Please keep all the warranty information that accompanies your Product as this may be needed should there be a fault. Provided that you return such defective physical product to us, we will (on your election) either send you a replacement physical product, or provide you with a full refund. We will cover the cost of any defective physical Product returned by you up to the value of standard postage.

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If you want to return any of the items you have received for any reason you have the right to cancel your purchase according to the terms laid out in our returns policy. To cancel/return your order or certain item(s) of your order please contact us stating your order number and the item(s) that you want to return/cancel.

Note that you will be required to pay the return postage for returning any unwanted items unless the value of the product is 40 EUR (40GBP) or more.

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If your package includes an item you weren't expecting please contact us stating your order number and the item(s) that you want to return/cancel.

We'll pay the cost of the return delivery and will provide you with a pre-paid, personalised return label. Upon receipt of the package we will either send you a replacement product (if there is available stock), or provide you with a full refund.

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If you have received a damaged or defective item please contact us stating your order number and the item(s) that you want to return.

We'll pay the cost of the return delivery and will provide you with a pre-paid, personalised return label. Upon receipt of the package we will either send you a replacement product (if there is available stock), or provide you with a full refund.

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If you would like to exchange a product for a different one, contact us stating your order number and the item(s) that you want to return/exchange. You will need to return the original product to us and place a new order for the item you'd like to purchase.

Upon receipt of the product(s) (providing the item is as new and not in bad condition or otherwise damaged) we will provide you with a full refund. Note that you will be required to pay the return postage for returning any unwanted items unless the value of the product is 40 EUR (40GBP) or more.

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You'll be able to find your order number in the following places:

• In the confirmation e-mail you received from us, listed as "Order number"
• And on the invoice that came with your order

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We accept a number of major credit and debit cards: Visa Credit, Visa Debit, MasterCard, Maestro UK and Maestro International. In some stores we also offer local payment methods such as Direct Debit and Cash in Advance (German stores). We may also offer PayPal.

Note that the payment methods available to you depend on the product type ordered and your delivery territory.

If you cannot find a certain payment method in store we are unable to offer this specific payment method in that particular store.

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We take your online security very seriously. The safeguarding of your privacy and confidentiality when using your payment details to purchase products over the Internet is of the utmost importance to us.

All payments are handled securely by our payment gateway and we never get to see any of your card details. All data is encrypted at all times to ensure your transaction and customer record is handled safely.

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VAT (Value Added Tax) is charged on products sold by us within the European Union (EU). In accordance with the laws governing members of the EU, we are obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance to the local legislation in each member state.

The Retail Price displayed for products in our stores are inclusive of local VAT. However, your actual VAT rate may vary in accordance to the local VAT rate of the destination country of your order.

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For dispatch to countries outside of the EU, VAT will not be charged. These packages may however be assessed for import or customs fees or local VAT, depending on the laws of the particular countries.

Additional charges for customs clearance will have to be borne by the recipient. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, therefore you may want to contact your local customs office for further information.

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After you have purchased the fan club membership in the Bruno Mars online store (http://brunomars.warnerartists.net/de/), you will receive 2 e-mails. The first e-mail includes a Bill/Order Confirmation and the second e-mail is a personal Welcome E-mail with your fan club activation code. In this second mail, the further registration procedure is explained in detail. In case you did not receive those e-mails, please check in your junk mail folder.

Here is the procedure in detail for your reference:

1. Before you can register for the fan club, you have to register for free on www.brunomars.com. Click on "join brunomars.com" on the top right side of the official homepage and complete the required information. As soon as you have finished this you will receive an e-mail including the confirmation link. By clicking on that link you will confirm your free registration to www.brunomars.com.
2. You are now a registered user on www.brunomars.com. If your web browser memorised your log in details, you should be logged in automatically when visiting the page. In order to register for the fan club you have to click on “fanclub” in the top navigation bar.
3. By clicking on “fanclub“, you will be directed to the fan club registration site. Here you have to click on "Become a member".
4. Fill out the form and use the same e-mail address and the same password as used for the registration on www.brunomars.com. You can ignore the request for payment parts, as you have already purchased the membership in the official Bruno Mars store and the system will recognise this automatically.
5. Finally, you have to enter your personal fan club activation code (Received in your confirmation email when you purchased the fan club membership) on the bottom of the page. Subsequently, you will receive a confirmation e-mail once again, including your fan club log in details. Welcome to the Bruno Mars fan club.

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Please check your junk mail folder of your e-mail account system. It might be that e-mails are restrained by the junk mail filter. If you still didn’t receive your emailsplease click here to contact us

The fan club is a subcategory of the official web site www.brunomars.com. Therefore, the fan club is an exclusive members-only area with in the official Bruno Mars web site itself and in order to get access to this area you have to be registered for the main page as well.

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There are several ways of becoming a fan club member. You have purchased an official fan club membership in the official Bruno Mars Shop and received an activation code for the free registration in the fan club. Please follow all relevant steps explained under question 1. You do not have to worry about filling in the request for payment again, as you have already purchased the membership in the official Bruno Mars store.

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After you have finished all relevant steps in order to register in the official Bruno Mars fan club, you can find the exclusive membership area when clicking on the “fanclub“ in the navigation bar on www.brunomars.com. You will notice when entering the membership area, as the background/design will change. Your web browser should have remembered your log in details while registering, if not click on “sign in” and fill in your log in details.

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Since the fan club is an international platform, it is not possible to switch the language at the moment. We are, however, working hard to make the content available in other languages as well.

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Unless otherwise stated all audio downloads are sold as high quality MP3 (320k 44.1kHz 16 bit) files. MP3 is the most universal audio file format and should be playable by all media players and portable music devices.

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For released digital products, once you have gone through the checkout process, you should be provided with your download order link immediately on the purchase confirmation page, emailed a copy of this download link to the email address you entered during the checkout process, and the download link will be available in the My Account area of the store.

For Pre-Orders:If the 'Availability' of the product information page is in the future, you will be emailed the download link and the link will be added to the My Account area of the store on the Release date.

To download simply click on the link provide and your browser should ask whether you want to Save or Open the ZIP file package. Select SAVE and choose an appropriate location on your hard drive.

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All the digital files you order in one checkout process are usually packaged together and delivered as a single .zip file for you to download.

A .zip file is a single file folder that allows you to download several files together, and compresses them so they can be transferred across the internet at quicker speeds.

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Download speeds and times will vary depending on
- Your internet/broadband package
- Your internet connection at the time of downloading. This can vary based upon the number of users on the same Internet Service Provider in your area at that time.
- Your share of your network/wireless internet connection. This can vary based upon the number of users on your network at that time.
- Your wireless network connection strength if appropriate
- The size of the files you are downloading.
Download on off-peak times. This may be a bit inconvenient depending on your schedule, but try downloading the file between 5AM and 9AM, or 11PM and 2AM - these are when 'general' internet traffic levels tend to be at their lowest in the UK, so could make a difference.
In general, a typical home broadband package should only take a few minutes to download a standard MP3 album, but it may take longer for any or a combination of the above reasons. Lossless Audio (WAV format) and Videos may take substantially longer, particularly if it is HD content as the high quality files are very large.

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You will have three chances from purchase to download your product. After you have exceeded this, the download link will no longer work.

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Due the vast number of computer setups, network configurations and internet connections, we are unable to provide full technical support on download connections.

If a download link provided does not work, freezes or crashes, it is most likely due to a problem with your internet connection for any of the following reasons.

- There is a restriction on downloading the item from your country
- You have exceeded your permitted number of downloads

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If a download doesn't play or function as expected, it's usually just a problem with the settings on your player. Because there are so many different combinations of computer setups and software versions, it would impossible for us to provide a sufficient help guide – we suggest searching Google and forums and consulting the media player manufacturer’s website for troubleshooting digital media problems.

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All digital download sales are final and non-refundable as you do not have a right to withdraw from a digital purchase once delivery of the products has started i.e. immediately when you have ordered a ‘released’ (i.e. non Pre-Order) digital product as the system activates and delivers your unique download link.

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Products noted as Signed on the store are inevitably subject to availability. Due to the restrictions in availability and time to get stock to an artist to sign, we cannot guarantee that every customer will be dispatched the signed version. In these instances, orders are selected on a random basis, unless otherwise specified.

In the interests of fairness in when there is high demand for a particular product, signed versions of products may be restricted to 1 per order.

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Click on the 'View My Account' link in the store on the left, just below the store navigation.

You can change your password, basic information and billing address, and setup multiple delivery addresses to save you time on your next store purchase.

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Unfortunately different manufacturers all vary slightly with the clothing sizes that they make for us. The following information below will be helpful when making a size choice, but should not be taken as an exact specification – they are a rough guide only based upon industry averages:

How to pick the right size

If you are not sure what size to buy, the best way is to lay out one of your garment's flat and measure the width (armpit to armpit). Double this width to get the chest measurement and compare this number to the table above.
e.g. if your T-Shirt's width is 20" (or 50cm), then double that to get the 40"  chest measurement and on the table you can see that Medium would be you best choice for a slim fit, or Large for a loose fit.

International Size Comparison / Size Labelling with US stock
Sizes on the site are always listed in the UK/Euro Letter format (S / M / L etc.).

Below is a chart comparing different sizing standards from around the world.

US Garment Size Labelling

Occasionally we order in clothing from the US. In this case we will list the item on the store in UK/Euro letter format but you will receive the US garment which will typically be marked with the size below that – as the below table shows.
e.g. If you ordered a T-Shirt marked as Medium on the store that was from US stock, you will be ordering a T-Shirt  with the Medium approximate measurements as shown on the Clothing Size Guide, but the actual garment may be marked as 'S'.

If you are unsure about what you have received, measure the width (armpit to armpit), double this value to get the chest measurement, and compare it with the Clothing Size Guide

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